Crackers in the Barrel

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Posted by Greg | Posted in Being a Nard, Memories | Posted on 08-06-2009

My wife loves her some dessert, and I am not talking about me. I am talking about ice-cream and sweet things like that. So last night at about 8pm we thought it would be a nice treat for us to go to Cracker Barrel. Just her and I together to have a nice dessert out alone. Desmond was in bed, and a sleep for the night, her folks kept a listen out for him, we would only be gone an hour tops.

As we pull in we noticed it was busy for being so late, we approach the “host” but he really could have been a hostess if you now what I mean. He was polite to us. He reached for the menus, we told him we did not need any as we were just going to get dessert. He seats us, and we wait, and we wait some more, we play a few games with the little golf-tee games they have on the table. We wait, we start to look pitiful, so we try to catch the eye of some wait staff as they scurry around helping others. We sit, and sit, and finally I start waving my hands to a manager who walks by, she waves back and keeps going. Wow lady, I am not waving at you because I want to say HI, I am waving because I want my dawg’on Frosted Mug Sundae with Carmel Swirls, this ain’t social hour lady! This is “I got no kid to claw at my food and screaming at me and I can eat in peace finally!” She must have saw that look, because she comes over.

I am a soft spoken person, and really very polite when it comes to pointing out a problem with service. I tell her, “Hey we have been here a while (15minutes), and no one has seen us yet, no drinks or anything”.  I am an easy customer, maybe too easy. Her reply was this “ohh well you don’t have any menus, if you don’t have menus we assume you have been helped, that’s how we can tell. If I was to look at you I would think you already had been serviced.”

Ohhhhhhhh really? So its “my fault, no one has seen me yet?” Of course how stupid of me to think it was not. I should have taken a menu when asked if I needed one, pretended to look it over, put it down and THEN I would have got service. I did not know there was protocol to follow in getting service. Like a secret handshake of such. I must have missed that in Eating Out 101.

So our food comes, quickly and its great I might add. With that our “Mr. Hostess” his name is ridiculously long “Quintarious” or something like that. He walks by us and all I hear is “Oh Ma Gaaawd” and snaps his fingers or whatever “Mr. Hostess’s” do when they are mad. Jackie and I look at each other, and wonder what his deal is. Later I see him throwing his arms in the air in disgust about something. It was very humorous. He makes his way over to our table and randomly says ” I didn’t seat y’all, did I seat y’all? I didn’t give you menus?” I tell him he did seat us, and we declined menus. He walked away. As we leave we both  separately get a dirty look again from him. We both are kinda in shock at this, seriously? Why the look?

This is where Jackie is better then I am, because I was ready slap the girl right out of him, but she reminded me that Jesus loves him too, and that my friends is why I love my wife so much, because she always sees the good in people. No matter how ugly they can be.

I like good service, and we got great service from our waitress when she was told to serve us, but on a management level and a host level Cracker Barrel failed last night. I guess these “crackers” crawled into the wrong “Barrel” last night.
Ok thats my quarterly rant, thanks for listening. :)

Comments (4)

OMG, thanks for the tip…I will never decline a menu in Cracker Barrel, I will hold on to it for dear life until served! How rude! ONHD!

Oh yeah, that rule is right below the following:
#1: Forget the days of long ago…the CUSTOMER is NOT always right;
#2: As a business, WE are doing the CUSTOMER a favor by serving them.

That is a very rude response you got from the Manager. Maybe they would have been more accommodating, the fact that as customers, you did not get the treatment you deserved when you came in to their restaurant.

Oh well, your wife is right. Jesus loves them too. Maybe, that is enough thought to forgive anyone for being so darn impolite.

Did you write a post about Cracker Barrel and poor customer service?

I got to the “I would think you’ve already been serviced” part and checked out at that point. Because my dirty mind WENT THERE…and I was thinking, “No–they’re at a bordello!”

Love me through it, Greg. Love me through it.

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